Terms and Conditions for Superhero Case (J&J Art AB)

Definitions:

Products: Refers to all items available for purchase on SuperHeroCase.com by J&J Art AB, including but not limited to personalized phone cases.
Services: Any online features, functionalities, content, and offerings provided by SuperHeroCase.com by J&J Art AB.
User: An individual who accesses or uses our Services.

1. Introduction

Welcome to SuperHeroCase.com by J&J Art AB. By using our Services, you agree to these Terms and Conditions. Please read them carefully.

2. Personalized Products

All phone cases produced by SuperHeroCase.com by J&J Art AB are made-to-order and personalized to the specifications provided by the User. Users must ensure that the designs or text they provide do not contain hate speech, explicit content, or any other content that may be deemed inappropriate. SuperHeroCase.com by J&J Art AB reserves the right to refuse any design or text at its sole discretion.

3. Avatar Creation & READY PLAYER ME Platform

By using the avatar creation services accessed through the READY PLAYER ME platform on our site, Users are bound by the Developer Terms of READY PLAYER ME. Any disputes arising from the use of READY PLAYER ME services should be resolved directly with them. Any violation of their terms may lead to restrictions or termination of the User's use of our Services.

4. Payments

All payments must be made upfront at the time of order. We use Shopify Payment and all transactions are processed in SEK. Prices will be shown in the Shopify Payment Checkout. Additional processing fees may apply.

5. Shipping

Products are typically shipped within 4 work days of receiving an order. We offer free shipping on all orders unless otherwise specified. If a different shipping rate is stated, that rate will apply. Shipping times may vary based on destination and other factors. SuperHeroCase.com by J&J Art AB provides tracking information for all orders. In case of shipping delays or problems, Users are advised to contact our support.

6. Product Quality Assurance

At J&J Art AB, we take pride in the quality of our personalized products. In the event that a product received by a User has manufacturing defects, including damages incurred during shipping or errors in printing, we commit to the following resolution process:

  • Notification of Issue: Users must notify us at [email protected] within 30 days of receiving their product, providing detailed information about the defect or error, along with photographic evidence.
  • Assessment: Upon receiving the notification, J&J Art AB will assess the defect or error. This assessment is to confirm the existence of a manufacturing or printing error, or damage that occurred prior to delivery.
  • Resolution: If J&J Art AB determines that the product has a manufacturing defect, printing error, or was damaged prior to delivery, we will produce and send a replacement product to the User at no additional cost.
  • No Monetary Refund: In lieu of monetary refunds, our sole responsibility is to replace the defective or erroneously printed product with a new one. This clause reaffirms our commitment to quality while acknowledging the personalized nature of our products.
Users are reminded that due to the personalized nature of our products, color variations or differences in the appearance of the design from the screen to the final product are not considered defects. These differences result from the unique nature of each order and the printing process itself.

7. No Return Policy

Due to the personalized nature of our Products, all sales are final. We do not accept returns, exchanges, or refunds. However, if the Product arrives damaged or there is a mistake on our part, please contact us within 30 days of receiving your order, and we will either replace the item or refund the purchase based on the User's preference.

8. Usage Limitations

Users are prohibited from using avatars for any immoral, illegal, or harmful purposes. Any action deemed damaging to the reputation of SuperHeroCase.com by J&J Art AB, READY PLAYER ME, or any other entity is strictly prohibited. Violation of these limitations may result in the suspension or termination of the User's account.

9. Intellectual Property Rights

Customers grant SuperHeroCase.com by J&J Art AB a non-exclusive license to use the designs they upload for the purpose of creating their personalized product. Users are responsible for ensuring that the designs they upload do not infringe on the rights of others. SuperHeroCase.com by J&J Art AB is not responsible for any copyright or trademark violations related to designs uploaded by Users.

10. Background Images and AI-Generated Content

J&J Art AB utilizes advanced AI technology for generating background images for personalized products. We acknowledge that these images are generated through a technology platform under a commercial subscription, which allows us to use these images for commercial purposes.

  • No Ownership Claim: We do not claim ownership over the AI-generated background images. The images are produced by an AI tool and are available for commercial use under our subscription. However, as these images are AI-generated and not copyrighted, they exist in the public domain and may be used or modified by others.
  • No Exclusivity: Due to the nature of AI-generated content, we cannot guarantee exclusivity of any background image used in our products. Similar or identical images may be generated and used by others.
  • User Acknowledgement: By using our services, Users acknowledge and agree that J&J Art AB is not responsible for any similarities or duplications of the AI-generated images used in their personalized products. Users also understand that J&J Art AB does not provide exclusive rights to any AI-generated background images.
  • Product Replacement: In line with our commitment to quality, if a product is found to have manufacturing defects or printing errors, including those related to AI-generated backgrounds, we will provide a replacement product. However, due to the nature of AI-generated content, we cannot guarantee that the replacement product's background image will be identical to the original.

10. Data Confidentiality

Any confidential information or materials related to READY PLAYER ME that Users access through our service must remain confidential. Unauthorized disclosure or use of such information is strictly prohibited. For more details on how we handle data, please refer to our Privacy Policy.

11. Account Security

Users are responsible for the security of their accounts and ensuring that their login information remains confidential. SuperHeroCase.com by J&J Art AB is not liable for any unauthorized access due to Users' negligence. Any unauthorized access must be reported immediately.

12. Service Interruptions

There might be occasional disruptions or outages in the Service due to various reasons, including those arising from our integration with READY PLAYER ME. Users are advised to maintain backups of their content and data.

13. Feedback

Any feedback Users provide about the Service is voluntary. SuperHeroCase.com by J&J Art AB reserves the right to use this feedback without any obligation to the User.

14. Limitation of Liability

SuperHeroCase.com by J&J Art AB is not liable for any indirect, special, incidental, or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the Products on this site. The maximum liability of SuperHeroCase.com by J&J Art AB shall not exceed the amount paid by the User for the Product in question.

15. Website Information Accuracy

While J&J Art AB strives to ensure that all information on SuperHeroCase.com is accurate and up-to-date, there may occasionally be errors in pricing, product descriptions, or promotional offers. Such errors may include but are not limited to:

  • Incorrect pricing or discounts due to typographical errors.
  • Inaccurate product descriptions or images.
  • Outdated promotional offers or discount codes.
In the event of an error, J&J Art AB reserves the right to:
  • Correct any errors, inaccuracies, or omissions at any time without prior notice.
  • Cancel any orders that were made based on such erroneous information. In such cases, if your purchase has already been processed, we will offer a full refund or credit towards future purchases as per the User's preference.
Users are encouraged to:
  • Verify the final price and product specifications in their order before completing the purchase.
  • Contact our customer service at [email protected] immediately if they believe there is an error in their order or if they have been affected by an error on our website.
J&J Art AB disclaims any liability for any loss or damage arising from the reliance on information on our website that may contain errors or inaccuracies. Users agree to not hold J&J Art AB liable for any decision made based on the information provided on SuperHeroCase.com, except as provided under applicable consumer protection law.

16. Governing Law

These Terms and Conditions are governed by the laws of Sweden, Västa Götalands Län. Any disputes arising from these Terms and Conditions will be resolved through arbitration in Gothenburg, Sweden.

17. Modification of Service

J&J Art AB reserves the right to modify, suspend, or discontinue any aspect of our Services at any time, including hours of operation or availability of any feature, without notice or liability. Continued use of the Service after any such changes shall constitute your consent to such changes.

18. Termination

SuperHeroCase.com by J&J Art AB reserves the right to suspend or terminate a User's account if they violate any of the terms outlined in this document. Upon termination, all data associated with the User's account may be deleted.

19. Third-Party Links and Services

Our Service may contain links to third-party websites or services that are not owned or controlled by J&J Art AB. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that J&J Art AB shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

20. Force Majeure

J&J Art AB shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond J&J Art AB’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation (including "line-noise" interference).

21. Compliance with Laws

Users agree to comply with all local, state, national, and international laws and regulations applicable to their use of the Service. This includes copyrights, trademarks, and all other intellectual property and proprietary rights. Any unauthorized use of any material on the Service may violate such laws and these Terms and Conditions.

22. Indemnification

You agree to indemnify, defend, and hold harmless J&J Art AB, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the Service from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms and Conditions by you or any other person accessing the Service using your account.

23. Accessibility

J&J Art AB is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. Please contact us at [email protected] if you encounter accessibility barriers on SuperHeroCase.com.

24. Changes to These Terms

SuperHeroCase.com by J&J Art AB reserves the right to update or change these Terms and Conditions at any time. Users are advised to periodically review these terms.

25. Contact Information

For any queries, complaints, or feedback, please contact us at [email protected].